The solution for digital service processes - with KENEXOS® Service Management Software

Your functions

Service management software in practice - digital for greater customer satisfaction

Both planned and unplanned events take place in the daily working environment – from technical faults and demand reports to complaints. Unexpected incidents in particular must be quickly localized for the customer, checked and resolved by the appropriate experts. In most cases, it takes too long for the specialist to be reached by telephone during an assignment and for the customer to describe the problem in detail and clearly. It takes even longer if the necessary equipment is not provided. KENEXOS® solves these problems with a central platform that helps companies bring employees, technicians and customers together. The software helps to manage all documents, deadlines and features for upcoming deployment planning in a modern and mobile way using secure storage in the cloud and to make them available at any time. In this way, KENEXOS® enables genuine customer satisfaction in the long term for every job and every challenge.

The solution for optimizing service management processes

The KENEXOS® Service Management module speeds up communication and, as a documentation platform, provides a reliable, central source of knowledge. This saves you valuable time on planned and unplanned tasks.

Order entry and processing

KENEXOS® offers efficient order processing without wasting time in the form of tickets, which you can create on a project-specific basis, locate directly on the digital building plan and assign to a specialist without any detours.

Communication interface

Whether in the form of text, image, video, voice message or sketch – communication is as simple and quick as with a messenger service. In addition, service teams can access all technical and historical documentation for a building or system so that the task can be solved in the right place with the right tools. This allows you to significantly increase the success rate when solving problems.

Object localization

KENEXOS® offers the option of using asset tracking to quickly locate essential components of a building or system. Tracked objects are visibly marked on the digital building plan and immediately show service teams the quickest way to them.

TRACK OBJECTS AND BUILDING AREAS IN REAL TIME

Using sensors, you can track important objects or areas of a building such as fire extinguishers, smoke detectors or ventilation systems and simplify the visibility of the location in the digital site plan. This allows experts to find the quickest way there at any time and, if necessary, systematically work through several areas without wasting time.

RECORD, ASSIGN AND PROCESS TASKS IN A TEAM

Provide technicians and experts immediately with all the information they need to process a problem, such as the priority or the specified time frame. Created tickets can be assigned in just a few clicks. Processing statuses are recorded seamlessly and regularly and remain traceable.

FIRST-CLASS TOOLS FOR MONITORING AND REPORTING

KENEXOS® keeps you informed about the processing status at all times, whether on your PC in the office or via the smartphone app on the move. All assigned tickets and their current processing status can be viewed quickly and easily. If processed tasks need to be communicated to the supervisor or customer, the app enables reporting, e.g. by exporting data as a PDF.